Catalina Coffee & Cookie Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an online order, or otherwise interact with us. By using our website or providing your information, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number (including mobile number for SMS communications)

• Order details and purchase history

• Payment information (processed securely through third-party payment processors; we do not store full card numbers)

• IP address and general location data

• Browser type and device information collected via cookies and analytics tools

 

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your online orders

• Send order confirmations, status updates, and pickup or delivery notifications via SMS and/or email

• Respond to your questions and customer service inquiries

• Send marketing communications if you have opted in to receive them

• Improve our website, products, and services

• Comply with applicable laws and regulations

 

3. SMS Communications & Consent

Catalina Coffee & Cookie Co uses SMS (text messaging) to send transactional and, where separately consented to, marketing communications.

 

Transactional SMS

When you place an online order and opt in to receive text messages, you may receive the following types of transactional SMS communications:

• Order confirmation messages

• Order status updates (e.g., order received, being prepared, ready for pickup)

• Pickup or delivery notifications

These messages are sent only to customers with an active order and are triggered by order-related events. Message frequency is typically up to 2–3 messages per order.

 

Marketing SMS

If you separately opt in to receive marketing text messages, we may send you promotional offers, seasonal announcements, and news about our products. Marketing messages are sent independently of your order activity. Message frequency may vary.

 

How to Opt In

SMS consent is obtained when you voluntarily provide your mobile phone number and explicitly check the corresponding consent checkbox on our website. Pre-checked boxes are never used. You may submit a form without opting in to SMS communications.

 

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message we send. You will receive a confirmation that you have been unsubscribed. For assistance, reply HELP or contact us directly at the information below. Message and data rates may apply depending on your mobile carrier.

 

No Sharing of SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information with subcontractors in support of our internal operations (such as customer service platforms) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

4. Cookies & Tracking Technologies

Our website may use cookies, pixel tags, and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our website. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

 

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure systems, access controls, and internal procedures designed to protect customer data.

Access to personal information is limited to authorized personnel and trusted service providers who require the information to perform operational and customer service functions. All such parties are required to handle personal information in a manner consistent with this Privacy Policy.

While no method of transmission over the Internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your personal information.

 

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted third-party service providers who assist us in operating our website and processing orders (e.g., payment processors, SMS platforms, email delivery services), subject to confidentiality obligations

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of our business, customers, or others

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

8. Accessing or Deleting Your Personal Information

You may request access to, correction of, or deletion of your personal information at any time. This includes information provided during the ordering process such as your name, phone number, email address, and order history.

To make a request, please contact us using the information provided below. We will respond within a reasonable timeframe and in accordance with applicable data protection laws.

 

9. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from minors under the age of 18. By using our website or providing a mobile number for SMS communications, you confirm that you are at least 18 years old. If you believe we have inadvertently collected information from a minor, please contact us immediately.

 

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

 

Catalina Coffee & Cookie Co

Email: info@catcookieco.com

Phone: +1 310-510-2447