Welcome to Catalina Coffee & Cookie Co. By accessing or using our website (https://www.catcookieco.com/), placing an online order, or opting in to receive communications from us, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, please do not use our website or services.

 

1. About Us

Catalina Coffee & Cookie Co is a coffee shop offering in-store and online ordering of coffee, baked goods, and related products. When you place an order through our website, you may receive transactional text messages and emails related to your order, including order confirmations, status updates, and pickup notifications.

 

2. Use of Our Website

By using our website, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

You agree not to:

• Use the site in any way that could damage, disable, or impair its functionality

• Attempt to gain unauthorized access to any part of the site or its related systems

• Use automated tools to scrape, crawl, or extract data from the site without our written permission

• Submit false, misleading, or fraudulent information through any form or ordering process

 

3. Online Orders

When you place an order through our website, you agree to provide accurate and complete information. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.

Payment is required at the time of order. We use secure third-party payment processors and do not store your full payment card details.

 

4. SMS Messaging

Transactional SMS

When you place an online order and opt in to receive SMS communications, you will receive transactional and informational text messages related to your order. These messages may include:

• Order confirmation notifications

• Order status updates (e.g., order received, being prepared, ready for pickup)

• Pickup or delivery notifications

Messages are sent only to customers with an active order and are triggered by order-related events. You will receive no more than 2–3 messages per order.

 

Marketing SMS

If you separately opt in to receive marketing text messages from Catalina Coffee & Cookie Co, you may receive promotional offers, seasonal menu announcements, and other news about our products. Message frequency may vary.

 

Opting Out

You can cancel SMS communications at any time. Simply reply STOP to any message from us. After we receive your STOP reply, we will send a confirmation that you have been unsubscribed and you will no longer receive SMS messages from us. If you wish to re-subscribe, you may opt in again through our website as you did originally.

 

Getting Help

If you are experiencing issues with our messaging program, reply HELP to any message for assistance, or contact us directly at info@catcookieco.com or +1 310-510-2447.

 

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to or from us. If you have questions about your text plan or data plan, contact your wireless provider.

 

5. Intellectual Property

All content on our website — including text, images, logos, graphics, and product descriptions — is the property of Catalina Coffee & Cookie Co or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

 

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

 

7. Limitation of Liability

To the fullest extent permitted by applicable law, Catalina Coffee & Cookie Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, online ordering system, or SMS communications, even if we have been advised of the possibility of such damages.

 

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Visiting those links is at your own risk.

 

9. Age Requirement

You must be at least 18 years of age to use this website, place an online order, or provide a mobile phone number for SMS communications from Catalina Coffee & Cookie Co. By using our website or opting in to receive text messages, you confirm that you meet this age requirement.

 

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at: https://www.catcookieco.com/privacy-policy

 

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

 

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which our business operates, without regard to its conflict of law provisions.

 

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

 

Catalina Coffee & Cookie Co

Email: iinfo@catcookieco.com

Phone: +1 310-510-2447